| Because of rapidly
increasing transportation costs, organizations around the world
are looking for more cost effective way to reach their customers.
It is a way to link the efficiency of automation to the REAL
marketing needs of highly competitive business world. Telemarketing
is the systematic use of the telephone by trained people to
increase profits and reduce selling costs.
Since there are so many different applications of telemarketing,
the training telemarketers receive should focus on their particular
activity. Your telemarketers' activities are directed towards
qualifying prospects. As such, the most important skills they
can acquire are those of Active Listening & Information
Probing. Telemarketers will learn hands-on-tools to improve
their qualifying efficiency. They will learn through audio-taped
role playing, followed by one-on-one feedback, focused on
cases reflective of their day-to-day activities.
On-Site Training: can be tailored to the needs of client
organization and delivered on-site at time and location of
client choice.
Participants will experience/learn to:
- Three audio-taped role plays, each followed by specific
feedback
- Use question and probing skills to uncover better quality
information
- Use highly effective telephone etiquette
- Use product knowledge more effectively
- Understand the difference between needs, want, and opportunities
- Listen more effectively to gather all the information
communicated
- Close for appointments
For more
information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
Telemarketing Training: Think attitude doesn't
transmit through phone lines? Think again!
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