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Exceptional
Customer Service Training Workshop |
Our
managing customer service training seminars, workshops
and courses are skill based and practice driven. The
classes will increase your staff's effectiveness in
properly dealing with your customers. Our goal is
to help you develop, maintain, and expand your business
by maintaining your present client base while satisfying
the needs of new customers you interact with.
It
may be difficult for you to adequately respond to
your customers needs in a value added manner. Our
one day Exceptional Customer Service seminar will
put the Customer back in your customer service effort.
Successful
service is no longer a matter of mere technical proficiency.
Rather, it is a combination of technical expertise,
the ability to manage both information and people,
and efficient communication. Our Seminar will teach
your customer service staff by giving them powerful
new insights into client behavior, in addition to
effective tools for creating lasting client satisfaction.
Seminar
Objectives:
In
our Exceptional Customer Service one-day seminar participants
will:
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Understand
how to handle inquiries and/or complaints in ways
that create improved, lasting relationships with
your customers or clients.
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Learn
to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
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Learn
how to handle doubt, misunderstandings, and objections.
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Acquire
techniques for seeing issues from clients' perspectives,
creating value-adding options for clients, and making
sure clients recognize the added value they are
getting.
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Learn
how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
On-Site
Customer Service Training: can be tailored to
the needs of client organization and delivered on-site
at time and location of client choice.
For
more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
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