sales, negotiations,customer service, leadership,crisis management, presentations training...and MORE!
      For more info or to
      register, Click here

Sales Training Workshop Details

Customer Service Training
Workshop Details

Leadership Coaching Skills
Workshop Details

Negotiation Skills Workshop Details

Exceptional Presentation Training Workshop Details

Assertiveness Training
Workshop Details

Project Management
Workshop Details

Sales Management Coaching Workshop Details

Team Building Workshop Details

Time Management Skills
Workshop Details

Telemarketing Training
Workshop Details

Telephone Negotiation Skills Workshop Details

One Day Business Writing
Workshop Details

Sexual Harassment Awareness Workshop Details

Consultative Selling Skills
Workshop Details

Training Tips
Sales
Presentations
Negotiations
Customer Service
Leadership

For More Training Tips
Click Here

Training Quote

"Most new jobs won’t come from our biggest employers. They will come from our smallest. We’ve got to do everything we can to make entrepreneurial dreams a reality."
Ross Perot


         Anger Management Training: Action on Anger

Have you ever cooked vegetables in a pressure cooker? If so, you should know the safest way to release all that steam and pent-up force is to not unscrew the lid and let it blow! Super-heated steam will scald everything within five feet. Instead, just turn off the heat. In a matter of minutes, the pot is cool enough to uncover with no harm done. A lot of anger addicts are like pressure cookers – they think the best way to deal with their anger is to let it blow, but unless you turn off the fire it will just heat up again. In our Anger Management Training programs based on the Anger Buster training principles, we help addicts learn how to turn off the heat under their anger before it gets too hot to handle.

Defuse the Triggers
Should we keep it in or let it out?

Lots of experts advise us that it is much better to express anger rather than bottle it up.

They point out that suppressing anger can adversely affect our physical health and, in research, has frequently linked with heart disease.

Yet other experts advise that expressing anger only makes things worse because it exacerbates the difficult situation and can have have a destructive impact on your relationships, your career, and even your personal liberty.

This conflicting advice does not seem to offer us much choice. Expressing anger is easier on the heart but you could end up lonely or in prison. Suppress anger and people will like you but you may damage your health.

What a choice!!

Fortunately these are not our only choices. There is a third option - not to get angry in the first place. That is what this article is about.

Dissolve Anger

The best way of dealing with the anger habit is to prevent it occurring in the first place. This means getting to know the triggers that evoke angry feelings and systematically defusing each trigger situation's ability to affect you.

Action Step 1: Remind yourself of a few facts

Fact 1: Recognise that you are not omnipotent! You cannot change the world. You cannot win every argument - every I'm-right-you're-wrong battle. And you cannot change other people - they have a right to their own views and behaviours.

Fact 2: Recognise that, just like you, other people are fallible and human. And that they are just as likely as you to say or do inappropriate and thoughtless things on occasions. Accept this and don't nourish a grievance when they do get it wrong.

Fact 3: Recognise that your anger hurts you much more than it hurts others - it affects your peace of mind, your relationships and your physical health.

Action Step 2: Find your anger-triggers

First find the triggers. Triggers are your signals that it is time to get angry and they are important because once one has been activated the feelings occur automatically and inevitably. So, from moment to moment, pay attention to what irritates you. So spend the next week or two building a list of these anger-triggers. Do it on a card or scrap of paper that you keep with you throughout the day.

Action Step 3: Rate the triggers on a Red Scale of 1-10

When you've got a sizeable list go through it and give a 10 score to triggers that evoke uncontrollable fury and 1 to those evoking very mild irritation. Get a sheet of paper, draw a line down the centre and on the left hand side re-write your 'Red Scale' triggers beginning with the highest scorers. On the opposite side write *all * the meanings (the mind-reading interpretations) that you tend to attach to each event. For example: lets' say being overtaken while driving is a trigger. Opposite this you might write 'they think they're better than me', or 'they're trying to look down on me because I have an old car' or 'because I'm younger/older than they', etc.

Once the triggers are on paper some of these meanings will appear silly to you. Great! You are on your way to feeling in control of your moods. But most will still be active triggers - as with phobias, an anger-response is an emotional and not a rational activity.

Action Step 4: Create a Trigger of the Week Card

Begin by selecting a moderate trigger - say one that scores four or five on your Red Scale. Make this your 'Trigger of the Week'. Write it on a sealed envelope or a 3 x 5 index card so you have a reminder with you at all times.

Beneath it write the significances or interpretations that you normally give such situations and which provoke your anger. Then list the *costs * of being a victim to this type of situation. For example, consider what it costs you when you get angry because the kids didn't clean their rooms? Your peace of mind is undermined for hours after the argument. They sulk for hours - days if they are teenagers. Perhaps you and your spouse argue over the importance of it at all. And so the list goes on.

Next, on the other side of your card list some *Better Ways * than becoming angry of getting what you want. What is a better way than shouting at kids of getting them to come home on time? What is a better way of getting respect from colleagues, friends or strangers. (In some cases there may be no way of doing this so accept that.) When you want your life-partner to understand you are there better ways than banging doors or shouting at them? Remind yourself, too, that you can't always get what you want - so accept that and get on with your life.

Action Step 5: Use the card when a trigger is activated
Every time your Trigger of the Week gets activated think to yourself, in the moment, 'here we go again - my trigger has been activated and I'm reacting like a puppet whose strings are being pulled - and this is no longer acceptable to me'.

Take a few relaxing breaths and then reflect on the implications of being a helpless victim to that trigger. Don't get angry with yourself, though, there's no point in that - it's just wired-in button. Simply decide you've had enough of it and that you are now learning to respond more appropriately. Use your Better Ways list and visualise how you could have responded.

Your investment in peace of mind

Work your way through all the anger-triggers on your list. Leave the highest scoring ones till last when you will have built up skill and confidence in neutralising triggers. These steps will require a few minutes a week but when you consider how long have you been at the mercy of your anger moods you may well decide that this is a good investment of your time and attention.

Watch out for Secondary Gain...

Secondary gain is a psychological term for the pay-off you get from having a problem. So what do you get from becoming angry? Does it give you a feeling of power, as for example when you notice that it intimidates others? Does it give you a feeling of being hard-done-by? Is anger the only way you currently have of protecting yourself from others who might otherwise control or overwhelm you?

This secondary gain will undermine your anger-resolving process unless you get it really clear in your mind that you no longer want such a pay-off. Or that you now have better ways of attaining it.

Last point - not all anger is unhealthy

Bear in mind that not all anger is unhealthy. Sometimes anger is quite appropriate - it can be our final defence against allowing other people to manipulate or dominate us. And it can motivate us to take action against injustice.

Anger is healthy when it is not on-going but is usefully channelled into appropriate action

Reg Connolly


"Do You Protect Yourself With Anger?"

Anger Management Training Quote
"Speak when you are angry and you will make the best speech you will ever regret."
Ambrose Bierce


Suggested Reading
The Anger Habit Workbook: Proven Principles to Calm the Stormy Mind
by Carl, Ph. D. Semmelroth

Anger Releasing (Personal Power Through Imagery)
by Louise L. Hay

When Anger Hurts: Quieting the Storm Within
by Matthew McKay

Overcoming Anger and Irritability
by William Davies

Transforming Anger: The HeartMath Solution for Letting Go of Rage, Frustration, and Irritation
by Doc Childre

The Anger Workbook for Women: How to Keep Your Anger from Undermining Your Self-Esteem, Your Emotional Balance, and Your Relationships (New Harbinger Self-Help Workbook)
by Laura J., Ph.D. Petracek, Sandra P., Ph.D. Thomas

Healthy Anger: How to Help Children and Teens Manage Their Anger
by Bernard, Ph.D. Golden

Choosing To Forgive Workbook : A 12-part comprehensive plan to overcome your struggle to forgive and find lasting healing
by Les Carter, Frank Minirth

Della the Dinosaur Talks About Violence and Anger Management (Building Trust and Making Friends Series)
by Teresa M. Schmidt

HOME     ARTICLES     CONTACTS     BOOKMARK US       BACK TO TOP
Copyright © 1979, 1982, 1998, 1999, 2000, 2002, 2006-2008
Training-Workshops of America
All rights are reserved